At Valo Works, we are committed to ensuring your satisfaction with our products. Please read our Returns & Refund Policy carefully.

Eligibility for Returns
Since Valo Works operates on a Cash on Delivery (COD) model, we handle returns and refunds on a case-by-case basis. You may request a return if:

• The item is defective or damaged upon delivery.

• You received the wrong item.

• There was a significant discrepancy between the product received and the product described on our website.

Non-Returnable Items
Due to hygiene and safety reasons, certain products may not be eligible for return. Any exclusions will be clearly mentioned on the product page.

Return Process
To request a return, please follow these steps:

1. Contact our support team immediately at [email protected] with your order number, photos of the product (if applicable), and reason for return.

2. Our team will review your request and provide instructions on how to return the item.

3. The returned item must be in its original packaging, unused, and in the same condition as received.

Refunds

• Refunds will be issued at the discretion of Valo Works after evaluating the returned item.

• Refunds may take 7–14 business days to process after the item has been received and inspected.

Damaged or Incorrect Items
If your order arrives damaged or incorrect, please contact us immediately at [email protected]. We will resolve the issue by arranging a replacement or refund as quickly as possible.

Contact Us
If you have any questions about our Returns & Refund Policy, please email us at [email protected]